Occasionally, when opening up an Office application, the ứng dụng may not work you’ll receive sầu an error message saying “Something went wrong”:
If this happens to you, try the following troubleshooting steps:
Method 1: Restart Your Device
The error may be caused by your computer’s background processes. Restarting your device, re-signing inkhổng lồ your Microsoft tài khoản & launching the tiện ích from fresh may be enough to lớn get it working again, so try this first.
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Method 2: Repair Office from your Windows Control Panel
If it still doesn’t work after restarting your computer, then Control Panel in Windows allows you khổng lồ run a Repair on your Microsoft Office apps.
Step 1 (varies for different versions of Windows):Windows 10: Right-cliông chồng the Start button in the bottom left of your screen và cliông xã Apps and Features. From the các mục, cliông chồng on the Office program you want to fix & select Modify.Windows 8/8.1: Right-clichồng the Start button in the bottom left of your screen & cliông xã on Control Panel. xuất hiện Programs and then select Uninstall a Program. From the list, right-cliông chồng on the Office program you want khổng lồ fix và select Change.Windows 7: Cliông chồng the Start button in the bottom left of your screen và clichồng on Control Panel. mở cửa Programs và then select Uninstall a Program. From the danh mục, right-cliông chồng on the Office program you want to lớn fix & select Change.
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Step 2 (same for Windows 10, 8/8,1 và 7):If given the option, choose between Quiông xã Repair or Online Repair options và then cliông xã Repair
Note: Quick Repair only fixes corrupted files, while Online Repair fixes everythingOtherwise, just select Repair & cliông xã Continue.
Method 3: Uninstall and Reinstall Microsoft Office
If neither restarting your computer nor repairing your Office program work, then try uninstalling your Office and doing a fresh installation.
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Step 1: Uninstall Office
Note: if you have any problems running the tool through Internet Explorer, try using another website browser, such as Chrome or Firefox
Step 2: Restart your computerIf you used Microsoft’s Uninstall Tool, it will automatically re-open after you restart your computer, to lớn complete the uninstallation process
Step 3: Reinstall OfficeOnce the uninstallation process is complete, you’re now ready khổng lồ vì chưng a fresh installation of Office
Note: To use the offline installer, you still need lớn tải về it first from your online Microsoft account. Once you’ve downloaded it, you can then run it anytime, without worrying about an internet connection.
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